General Terms of Sale
Individual registration — Learning Expedition · AI Summit Barcelona 2026 · Barcelona, 21–24 September 2026
RUSKER TRAVEL, S.L. — Version 1.0 · 9 July 2026
Preamble — Identification of the Organizer
| Item | Information |
|---|---|
| Name | RUSKER TRAVEL, S.L. (trade name: Rusker Travel) |
| Registered office | Carrer de l'Arc de Sant Agustí 3, 08001 Barcelona, Spain |
| NIF | B44897510 |
| Commercial register | Barcelona — Volume 48705, Folio 221, Section 8, Sheet 593224, Entry 1 |
| Travel agency — FUE code | FUE-2023-03315922 |
| Civil liability | AXA Seguros Generales, S.A. de Seguros y Reaseguros — policy no. 85131623 |
| Insolvency guarantee | AXA Seguros Generales, S.A. de Seguros y Reaseguros — bond policy no. 85132484 — €100,000 |
| Contact | info@rusker-travel.com — +34 663 622 746 — Monday to Friday, 9:00–19:00 (CET) |
Preliminary article — Nature and qualification of the contract
P.1. Purpose. These General Terms of Sale (the "Terms") govern the individual registration of a natural person for the Learning Expedition organized by Rusker Travel around the AI Summit Barcelona 2026, in Barcelona, from 21 to 24 September 2026 (the "Learning Expedition" or the "Package").
P.2. Legal qualification. The Learning Expedition combines, for a single inclusive price, at least two different types of travel service. It constitutes a package tour ("viaje combinado") within the meaning of Real Decreto Legislativo 1/2007 (TRLGDCU) and Directive (EU) 2015/2302. The mandatory provisions of Book IV of the TRLGDCU apply and prevail over any contrary stipulation herein.
P.3. Capacity of the Organizer. Rusker Travel acts as organizer ("organizador") and contracts in its own name, as principal party.
P.4. Pre-contractual information. Before the Participant is bound, Rusker Travel provides, on a durable medium, the standardized information form reproduced in Annex 2. This form forms an integral part of the contract.
P.5. Disclosure of links. The Participant is informed that Rusker Travel S.L. acquires the summit access tickets from AI Summit Alliance S.L., organizer of the AI Summit Barcelona 2026, and that Mr Adam Hruška is a director of Rusker Travel S.L. and also acts within AI Summit Alliance S.L. This information is provided for transparency. It does not affect the Participant’s rights, and in particular not the right to a full refund in the cases provided for in articles 5 and 9, which Rusker Travel assumes in all cases out of its own funds.
Article 1 — Parties, formation of the contract
1.1. The Participant. A natural person of legal age (18 years or older) who registers in their own name and on their own behalf. The Participant is the sole counterparty of the Organizer. There is no intermediary customer.
1.2. Registration. Registration made on rusker-travel.com constitutes an offer by the Participant. The contract is formed upon the fulfilment of the following two conditions: (i) actual collection of the full price provided for in article 3.2, and (ii) sending by Rusker Travel of a written registration confirmation on a durable medium. Before validating payment, the Participant confirms having received the standardized information form reproduced in Annex 2.
1.3. Right to refuse. Rusker Travel may refuse a registration on an objective ground: capacity reached, failure to meet the published participation conditions, incompatibility with the access or security rules of a visited company, or prior conduct having justified an exclusion. Refusal may never rest on a discriminatory ground. In the event of refusal, any sum paid is fully refunded within fourteen (14) days.
1.4. Waiting list. Registrations are processed on a first-come, first-served basis. If capacity is exceeded, the Participant is placed on a waiting list; no sum is charged before a place becomes available and the Participant has confirmed.
1.5. Order of precedence of documents. In the event of contradiction, the following prevail in this order: (i) the mandatory provisions of Book IV of the TRLGDCU; (ii) the standardized information form; (iii) the registration confirmation; (iv) these Terms; (v) the published program.
Article 2 — Content of the Package
2.1. Included services. Unless otherwise stated in the registration confirmation, the Package includes:
- Accommodation: three (3) nights (21, 22 and 23 September 2026) in a 4-star Catalonia-chain establishment located in Barcelona, in a single room, breakfast included. The specific establishment is communicated to the Participant by 7 August 2026 at the latest.
- Ground transport in Barcelona: transfers and chartered vehicle for company visits and program movements.
- A personal Gold-category access ticket to the AI Summit Barcelona 2026 (22 and 23 September 2026).
- The Learning Expedition program: company visits, workshops, expert sessions, debrief sessions.
- The meals expressly mentioned in the program.
- A Rusker Travel coordinator present on site for the entire duration of the Package.
2.2. Excluded services. The following are notably not included:
- International round-trip transport to Barcelona (flight, train), arranged by the Participant.
- Travel, health, cancellation, interruption and repatriation insurance.
- Personal expenses and drinks outside the meals mentioned in the program.
- Visas, administrative and health formalities, and their costs.
- The tourist tax, unless expressly mentioned as included.
- Any service not expressly listed in article 2.1.
2.3. AI Summit Barcelona 2026 ticket. The Gold-category summit access ticket is a component of the Package. Rusker Travel acquires it from AI Summit Alliance S.L., organizer of the summit, and has it issued in the Participant’s name, to whom it is delivered on 22 August 2026 (D-30). It is personal and non-transferable, subject to article 7, and governed by the summit attendee access conditions communicated to the Participant before registration. The value of the "ticket" component is €650, i.e. about 31% of the Package price; it is stated separately in the standardized information form.
2.4. Program and substitutions. Company visits and expert contributions depend on third-party availability. If unavailable, Rusker Travel will offer an alternative of equivalent sector, level of expertise and educational value. Such a substitution does not constitute a significant change and gives rise to no reduction or compensation. Conversely, the cancellation or postponement of the AI Summit Barcelona 2026 constitutes a significant change to an essential element, governed by article 5.
Article 3 — Price, VAT, payment
3.1. Firm and final price. The price of the Package is €2,100 per person, all taxes included, in a single room. It is a closed price: no handling fee, no separate deposit, no single-room supplement and no ancillary charge is added. Under the special scheme for travel agencies (articles 141 to 147 of Ley 37/1992), VAT is levied on Rusker Travel’s margin and is not itemized on the invoice. No deductible VAT is passed on to the Participant or their employer.
3.2. Payment. The price is payable in a single instalment, in full, at the time of registration. The contract is formed only after actual collection (article 1.2).
3.3. No handling fees. No sum is retained for handling, registration or processing fees. The only sums Rusker Travel may retain are the termination fees provided for in article 6.3, and only under the conditions and within the limits set out there.
3.4. Payment failure. In the event of failure, rejection or chargeback of payment, the contract is not formed or, if it was, is terminated by operation of law. No fee is retained, the place is made available again and the Participant is informed in writing.
3.5. Price revision. In accordance with the TRLGDCU:
- (a) The price may be revised, upward or downward, exclusively due to: (i) changes in the cost of passenger transport resulting from the price of fuel or other energy sources; (ii) changes in taxes and fees payable to third parties not directly involved; (iii) changes in the exchange rates applicable to the Package.
- (b) No increase may occur within the twenty (20) days preceding departure, i.e. after 1 September 2026.
- (c) Any increase is notified on a durable medium, justified and accompanied by supporting calculation.
- (d) Rusker Travel must pass on any decrease affecting the same items, less the actual administrative refund costs, at the Participant’s request.
- (e) If the increase exceeds 8% of the total price, the Participant may terminate the contract without fee and obtain a full refund within fourteen (14) days, or accept a substitute package. They notify their choice within the period stated in the notification, which may not be less than seven (7) days.
3.6. No energy renegotiation clause. No clause allowing Rusker Travel to renegotiate the financial terms or terminate the contract on account of a rise in energy costs is included herein. Article 3.5 is the exclusive price-revision mechanism.
Article 4 — Departure confirmation: guaranteed departure
4.1. Guaranteed departure. The departure of the Learning Expedition is confirmed upon sending of the registration confirmation. Rusker Travel does not make the Package conditional on reaching a minimum number of Participants and reserves no right to cancel for insufficient numbers.
4.2. Consequence. The only cases of cancellation at Rusker Travel’s initiative are those provided for in article 9.
Article 5 — Cancellation or postponement of the AI Summit Barcelona 2026
5.1. Essential element. The AI Summit Barcelona 2026 is organized by a third party. Access to the summit is an essential element of the Package.
5.2. Before departure. If the summit is cancelled, or postponed by more than seven (7) days, before departure, this circumstance constitutes a significant change to an essential element. Rusker Travel informs the Participant without undue delay and gives them, within a period that may not be less than seven (7) days — or, if departure occurs sooner, until the day before departure — the choice between:
- (a) accepting a substitute package of equivalent or higher quality at no supplement, or of lower quality with an appropriate price reduction; or
- (b) terminating the contract and obtaining a full refund of all sums paid, handling fees and "ticket" component included, within fourteen (14) calendar days.
If the cancellation or postponement results from unavoidable and extraordinary circumstances, no additional compensation is due. Otherwise, the Participant is entitled to the compensation provided for by the TRLGDCU.
5.3. After departure. If the summit is cancelled or interrupted after the start of the Package, article 10 applies.
Article 6 — Termination of the contract by the Participant
6.1. Right to terminate. The Participant may terminate the contract at any time before the start of the Package, subject to payment of the termination fees provided for in article 6.3. The Participant is informed that package tours are not subject to the right of withdrawal applicable to distance selling; article 6.1 gives them, in return, an unconditional right of exit.
6.2. Procedure. Termination is notified by email to info@rusker-travel.com. The date the email is received constitutes the termination date. No registered letter is required.
6.3. Schedule of termination fees. The following fees are set by reference to the dates on which Rusker Travel’s commitments to its suppliers become irrevocable — that is, essentially, 22 August 2026 (D-30), the date on which rooms can no longer be released and the summit ticket is issued:
| Date the notification is received | Termination fee retained |
|---|---|
| Until 21 August 2026 (D-31) inclusive | No fee — full refund of €2,100 |
| From 22 August to 6 September 2026 (D-30 to D-15) | 50% of the price, i.e. €1,050 — refund of €1,050 |
| From 7 to 13 September 2026 (D-14 to D-8) | 75% of the price, i.e. €1,575 — refund of €525 |
| From 14 September 2026 (D-7), or no-show | 100% of the price, i.e. €2,100 — no refund |
Until 21 August 2026 inclusive, termination is therefore entirely free of charge. From 22 August 2026, the reserved rooms can no longer be released and the summit ticket is issued in the Participant’s name: the above fees correspond to the costs Rusker Travel has then definitively incurred.
6.4. "Ticket" component. The value of the ticket (€650) is included in the Package price and in the percentages of article 6.3. It is not subject to any separate or additional retention. Where termination occurs from 22 August 2026 (D-30), the ticket issue date, the ticket remains acquired by the Participant, who retains the option of attending the summit by their own means.
6.5. Termination without fee (unavoidable and extraordinary circumstances). If unavoidable and extraordinary circumstances occurring in Barcelona or its immediate vicinity significantly affect the performance of the Package, the Participant may terminate the contract before departure without paying any termination fee, and obtain a full refund of all sums paid, handling fees included, within fourteen (14) calendar days. No additional compensation is due.
6.6. Cap and reduction upon resale. The fees of article 6.3 constitute a cap and not a lump sum due in all cases. They may in no case exceed the Package price less the cost savings actually made and the revenue actually derived from reassigning the place. Where Rusker Travel resells all or part of the terminated place, it refunds the Participant the corresponding amount, less €75 of administrative fees and unrecoverable costs.
6.7. Unused services. No refund is due for a service not consumed due to the Participant, subject to article 10.
Article 7 — Transfer of the contract to another traveller
7.1. Principle. The Participant may transfer their contract to a person meeting all the conditions applicable to the Package, subject to written notice of at least seven (7) calendar days before departure, i.e. by 14 September 2026 at the latest.
7.2. Joint liability. The price being paid in full at registration, the transfer entails no balance to pay. The transferor and the transferee remain jointly and severally liable only for the additional costs actually caused by the transfer. Reimbursement of the transferor by the transferee is a matter for their agreement alone and does not bind Rusker Travel.
7.3. Costs. Rusker Travel informs the transferor of the actual cost of the transfer. These costs must be reasonable and may not exceed the cost actually incurred. Rusker Travel provides supporting evidence.
7.4. Conditions. The transferee must meet the access and security requirements of the visited companies as well as the summit attendee access conditions. Rusker Travel arranges the name change on the ticket. Any reissue fees are charged at their actual cost, with supporting evidence.
Article 8 — Changes at the Participant’s initiative
8.1. Correcting a clerical error in the Participant’s name is free of charge.
8.2. Any other change constitutes a termination followed by a new registration, and is subject to the schedule of article 6.3.
Article 9 — Change and cancellation at the Organizer’s initiative
9.1. Insignificant changes. Rusker Travel may make insignificant changes to the Package: rescheduling, changing the order of sessions, substituting a speaker or a visited company under the conditions of article 2.4, replacing the hotel with an establishment of equivalent or higher category located in the same area. These are notified on a durable medium and give rise to no compensation.
9.2. Significant changes. If Rusker Travel must significantly change an essential element of the Package, cannot meet a special requirement it had accepted, or must increase the price by more than 8%, the Participant may, within a period that may not be less than seven (7) days — or, if departure occurs sooner, until the day before departure —: (a) accept the change; (b) accept a substitute package; or (c) terminate the contract without fee and obtain a full refund within fourteen (14) days. The Participant’s silence amounts to acceptance only if the notification expressly stated the period and the consequence of silence.
9.3. Insufficient numbers. Not applicable. Rusker Travel does not reserve the right to cancel the Learning Expedition for insufficient numbers (article 4).
9.4. Cancellation for unavoidable and extraordinary circumstances. Rusker Travel refunds all sums paid within fourteen (14) days. No compensation is due.
9.5. Cancellation for any other reason. Rusker Travel refunds all sums paid within fourteen (14) days and additionally pays the compensation provided for by the TRLGDCU, unless it demonstrates that the cancellation falls under article 9.4.
Article 10 — Performance, non-conformity, liability
10.1. Organizer’s liability. Rusker Travel is responsible for the performance of all the travel services included in the Package, whether performed by itself or by third-party providers.
10.2. Reporting. The Participant informs the on-site coordinator of any non-conformity, without undue delay. Their contact details appear in the travel booklet, sent by 14 September 2026 at the latest. Failure to report may reduce the amount of the price reduction or damages where prompt reporting would have avoided or lessened the harm. It does not extinguish the Participant’s right.
10.3. Remedies. Rusker Travel remedies the non-conformity, unless impossible or disproportionately costly. Otherwise, the Participant is entitled to a price reduction and, where applicable, damages.
10.4. Assistance. Rusker Travel provides appropriate assistance without undue delay to a Participant in difficulty: information on health services, local authorities and consular assistance; help with distance communication; searching for alternative solutions. A reasonable contribution may be charged only if the difficulty was caused intentionally or by the Participant’s negligence.
10.5. Limitation. Except for personal injury and damage caused intentionally or by negligence, and subject to the limits resulting from applicable international conventions, compensation is limited to three times the total Package price, i.e. €6,300 per Participant.
10.6. Exemptions. Rusker Travel’s liability is not engaged where the non-conformity is attributable to the Participant, to a third party unconnected with the provision of the travel services and of an unforeseeable and unavoidable nature, or to unavoidable and extraordinary circumstances.
10.7. Limitation period. Actions based on this contract are time-barred after two (2) years from the date on which the Package was due to end.
Article 11 — Transport and accommodation
11.1. Ground transport. Ground transport in Barcelona is chartered by Rusker Travel. Participants comply with the drivers’ instructions. The following are notably prohibited, in accordance with Spanish law: consuming alcohol on board, smoking, and standing while the vehicle is moving.
11.2. Approach transport. Round-trip transport to Barcelona is arranged by the Participant, who allows a sufficient margin. Rusker Travel is not responsible for the consequences of a delay of its carrier, and no refund is due for sessions missed as a result.
11.3. Accommodation. Three (3) nights in a 4-star Catalonia-chain establishment located in Barcelona. The specific establishment is communicated to the Participant by 7 August 2026 at the latest; failing that, or in the event of unavailability, Rusker Travel provides accommodation of equivalent or higher category in the same area, at no supplement. The price is for a single room. No room sharing is offered and no single-room supplement is charged.
11.4. Hotel deposit. The hotel may require from the Participant, directly, a deposit to cover extras and any damage. Rusker Travel neither manages nor refunds it.
11.5. Luggage. Each Participant remains responsible for their luggage and personal belongings. Any loss is reported immediately to the on-site coordinator.
Article 12 — Participant’s obligations and conduct
12.1. Commitment. The Participant attends the scheduled sessions, respects the timetable, actively interacts with the speakers, adopts professional conduct during company visits and wears attire consistent with the hosts’ requirements.
12.2. Confidentiality and recording ban. Information communicated by the visited companies is confidential. The Participant undertakes not to disclose it, nor to record, film, photograph or publish anything relating to a visit, without the prior written authorization of the host company. This undertaking survives the end of the Learning Expedition for three (3) years. Any breach may justify an exclusion and engages the Participant’s liability towards the host company.
12.3. Alcohol and substances. The use of illicit substances is prohibited. Rusker Travel is not responsible for the consequences of a Participant’s consumption of alcohol or illicit substances, nor for the incidents resulting from it.
12.4. Identification. Wearing the badge or wristband issued by Rusker Travel is mandatory throughout the duration of the Package.
12.5. Exclusion. Except in cases of extreme gravity or immediate danger to persons or to the group’s reputation with a host company, exclusion is preceded by a written warning. In the event of repetition or persistence, Rusker Travel may exclude the Participant immediately, without refund, the return remaining at their expense. The decision is notified in writing and must remain proportionate.
12.6. Damage. The Participant is liable for the damage they cause to persons, property and facilities.
Article 13 — Fitness, accessibility, health, formalities
13.1. Capacity. The Participant is of legal age and has the capacity to contract.
13.2. Formalities. The Participant is solely responsible for the validity of their identity and travel documents, and for completing visa and health formalities. The costs and consequences of non-compliance are theirs. No refund is due in the event of refusal of boarding or of entry into the territory.
13.3. Accessibility. The Participant reports, before registration, any need for accommodation (reduced mobility, medical assistance). Rusker Travel indicates on request the degree to which the Package is adapted and offers reasonable alternatives where they exist.
13.4. Health data. Dietary requirements, allergies and medical needs constitute special-category data. They are processed on the basis of the Participant’s explicit consent, solely for the purposes of performing the Package and protecting their vital interests, and are communicated to the caterer, hotel or host company only to the strictly necessary extent.
13.5. Insurance. Travel, health, repatriation, cancellation and interruption insurance are not included in the price. Rusker Travel strongly recommends taking out cancellation and interruption cover, which is the appropriate protection against the fees of article 6.3. Participants residing outside the European Economic Area must have medical cover valid in Spain.
Article 14 — Insolvency protection
In accordance with the Codi de consum de Catalunya, Rusker Travel S.L. holds an insolvency guarantee taken out with AXA Seguros Generales, S.A. de Seguros y Reaseguros (CIF A60917978, C/ Monseñor Palmer 1, 07014 Palma de Mallorca), bond policy no. 85132484, in the amount of €100,000.
This guarantee covers the refund of payments made by travellers, as well as — transport being included in the Package — repatriation costs. A Participant whose services are refused due to Rusker Travel’s insolvency may contact:
- AXA Seguros Generales, S.A. de Seguros y Reaseguros — claims reporting: 900 90 90 14 or +34 91 807 00 55.
- Gestión de Riesgos y Patrimonios GALIA, broker — C/ Campcardós 76 esq. Agudes, 17005 Girona — +34 972 401 016 — administracion@galia.es.
Article 15 — Intellectual property and image rights
15.1. Rusker Travel content. The programs, materials, summaries, trademarks, photographs and videos produced by Rusker Travel remain its property. Only private and personal use is authorized.
15.2. Participant’s image rights. Rusker Travel photographs and films the Learning Expedition. Use of a Participant’s image, voice or likeness for communication and marketing purposes is subject to their prior, specific, free consent, obtained separately from these Terms. This consent is not a condition of registration. It may be withdrawn at any time by email to info@rusker-travel.com, without such withdrawal affecting the lawfulness of prior processing. In the event of refusal or withdrawal, Rusker Travel takes reasonable measures to avoid or remove identifying images.
15.3. General views. Group photographs in which the Participant is not the main subject are processed on the basis of Rusker Travel’s legitimate interest, subject to the right to object.
Article 16 — Personal data
The processing of personal data is described in detail in the Privacy Policy, which forms an integral part of the pre-contractual information. In summary: the data controller is Rusker Travel, S.L. (info@rusker-travel.com); data is processed for the performance of the Package, compliance with legal obligations (including the traveller record required by Real Decreto 933/2021) and, where applicable, on the basis of consent; ID document copies collected for access lists are deleted at the latest one (1) month after the end of the Package, while the legal traveller record is kept for three (3) years. The Participant has the rights of access, rectification, erasure, restriction, objection and portability, and may contact the Agencia Española de Protección de Datos (www.aepd.es).
Article 17 — Complaints and dispute resolution
17.1. Complaints. Any complaint is addressed to info@rusker-travel.com, together with supporting documents. Rusker Travel replies within thirty (30) days. The Participant is invited, without this conditioning the admissibility of their claim, to complain within sixty (60) days following the end of the Package. Failure to meet this period extinguishes no right (see article 10.7).
17.2. Additional channels. The Participant may also: (a) use a consumer mediation mechanism; (b) request the official complaint, claim and denunciation forms of the Generalitat de Catalunya, which Rusker Travel holds and provides on request; (c) if resident in another EU Member State, contact the European Consumer Centre of their country.
Article 18 — Governing law, jurisdiction, language
18.1. Governing law. This contract is governed by Spanish law, and in particular by Real Decreto Legislativo 1/2007.
18.2. Reservation. The choice of Spanish law does not deprive the Participant of the protection afforded by the mandatory consumer-law provisions of the country in which they have their habitual residence.
18.3. Jurisdiction. Rusker Travel may bring proceedings against the Participant only before the courts of the Member State in which the Participant is domiciled. The Participant may bring proceedings against Rusker Travel, at their choice, before the courts of Barcelona or before the courts of their own domicile.
18.4. Language. These Terms exist in French, English and Spanish. Each version is authoritative and binds the Participant in the language in which the Learning Expedition was offered and sold to them. No version prevails over the others.
18.5. Partial nullity. The nullity of one stipulation does not affect the validity of the others.
18.6. Amendment. Rusker Travel may amend these Terms. Amendments apply only to registrations subsequent to their entry into force.
Annex 1 — Contractual calendar
| Deadline | Event |
|---|---|
| At registration | Full payment of €2,100 — contract formed after collection and written confirmation |
| 7 August 2026 (D-45) | Communication to the Participant of the chosen hotel establishment |
| 21 August 2026 (D-31) | Last day to terminate at no fee — full refund of €2,100 |
| 22 August 2026 (D-30) | Rooms non-releasable; summit ticket issued and delivered to the Participant; 50% termination fee |
| 1 September 2026 (D-20) | No price increase possible beyond this date |
| 14 September 2026 (D-7) | Last day to transfer the contract to another traveller (article 7) |
| 14 September 2026 (D-7) | Sending of the travel booklet and the coordinator’s contact details |
| 21–24 September 2026 | Learning Expedition — guaranteed departure (article 4) |
| 14 days | Maximum period for any refund due by Rusker Travel |
| 2 years | Limitation period for the Participant’s actions |
Annex 2 — Standardized information form
This form is provided to the Participant on a durable medium before they are bound by the contract.
The combination of travel services offered to you is a package within the meaning of Real Decreto Legislativo 1/2007 and Directive (EU) 2015/2302. You will therefore benefit from all EU rights applicable to packages. Rusker Travel, S.L. will be fully responsible for the proper performance of the package as a whole. In addition, as required by law, Rusker Travel, S.L. has protection in place to refund your payments and, transport being included in the package, to ensure your repatriation in the event that it becomes insolvent.
Key rights under Directive (EU) 2015/2302:
- Travellers will receive all essential information about the package before concluding the package travel contract.
- The organizer is responsible for the proper performance of all travel services included in the contract.
- Travellers are given an emergency telephone number or the details of a contact point through which they can reach the organizer.
- Travellers may transfer their package to another person, subject to reasonable notice and possibly to paying additional costs.
- The price of the package may only be increased if specific costs rise (for example, fuel prices) and if that possibility is explicitly provided for in the contract, and may in any event not be modified less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveller may terminate the contract. If the organizer reserves the right to increase the price, the traveller is entitled to a price reduction if the corresponding costs fall.
- Travellers may terminate the contract without paying any termination fee and be fully refunded of the payments made if any of the essential elements of the package, other than the price, is significantly changed. If, before the start of the package, the professional responsible for the package cancels it, travellers can obtain a refund and, where appropriate, compensation.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination that are likely to affect the package.
- In addition, travellers may, at any time before the start of the package, terminate the contract in return for payment of an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of it cannot be provided as agreed, suitable alternative arrangements must be offered to travellers at no extra cost. Travellers may terminate the contract without paying any termination fee where services are not performed in accordance with the contract, this substantially affects the performance of the package, and the organizer fails to remedy it.
- Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or improper performance of the travel services.
- The organizer must provide assistance if the traveller is in difficulty.
- If the organizer becomes insolvent, payments made will be refunded. If the organizer becomes insolvent after the start of the package and transport is included in the package, travellers’ repatriation is guaranteed. Rusker Travel, S.L. has taken out insolvency protection with AXA Seguros Generales, S.A. de Seguros y Reaseguros (bond policy no. 85132484). Travellers may contact this entity, or the broker Gestión de Riesgos y Patrimonios GALIA (C/ Campcardós 76, 17005 Girona — +34 972 401 016 — administracion@galia.es), if services are refused to them due to Rusker Travel, S.L.’s insolvency.
Directive (EU) 2015/2302 as transposed into Spanish law: Real Decreto Legislativo 1/2007, Book IV.
